9t99 Terms & Conditions

These Terms and Conditions ("Terms") govern your access to and use of the 9t99 online casino and sports betting platform, including all games, betting markets, promotions, and support services offered through the 9t99 website and any associated mobile or browser-based application ("the Platform").

By accessing the Platform, registering an account, making a deposit, claiming a bonus, or participating in any game or betting activity, you confirm that you have read these Terms in their entirety, that you understand them, and that you agree to be bound by them. If you do not agree to these Terms, you must immediately cease using the Platform and close your account.

These Terms are supplemented by the 9t99 Privacy Policy, the Responsible Gaming Policy, and any additional game-specific or promotion-specific rules published on the Platform from time to time. In the event of any conflict between these Terms and any supplementary rules, these Terms shall prevail unless the supplementary document explicitly states otherwise.

To register and maintain an active account on 9t99, you must satisfy all of the following eligibility requirements at the time of registration and at all times thereafter:

• You must be at least 21 years of age. 9t99 enforces a strict 21+ policy across all products and services. This minimum age requirement is non-negotiable and applies regardless of the legal gambling age in any other jurisdiction.
• You must be a natural person. Corporate entities, trusts, partnerships, and other legal persons are not permitted to hold player accounts.
• You must be registering and playing on your own behalf, using your own funds, and not acting as an agent, nominee, or proxy for any other individual or entity.
• You must not be a current employee, contractor, director, officer, or immediate family member of any such person employed by 9t99 or any of its associated game providers or technology partners.
• You must have full legal capacity to enter into a binding agreement under the laws applicable to you.
• You must not have been previously excluded from the Platform, whether voluntarily through self-exclusion or involuntarily through account suspension or closure by 9t99.

Each eligible individual may hold exactly one active account on the 9t99 Platform. The creation of duplicate, secondary, or linked accounts by the same individual is strictly prohibited and constitutes grounds for immediate account suspension and forfeiture of all associated balances.

3.1 Registration Information

When registering your account, you are required to provide accurate, current, and complete information including your full legal name, date of birth, residential address, mobile phone number, and preferred payment method details. You agree to promptly update your account information if any of these details change.

3.2 Account Credentials

You are solely responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any other person under any circumstances. 9t99 will never ask you for your password through any communication channel, including live chat, email, or telephone. Any activity conducted through your account while you are logged in will be deemed to have been conducted by you, and you will be held accountable for all such activity.

3.3 Account Security

9t99 strongly recommends that all players enable two-factor authentication (2FA) on their accounts. SMS-based 2FA is available for all registered mobile numbers. If you suspect that your account has been accessed by an unauthorised party, you must contact 9t99 support immediately via live chat at [email protected] so that your account can be secured without delay.

9t99 is committed to operating a safe and transparent platform. As part of this commitment, the Platform operates a Know Your Customer (KYC) verification process that may be required before certain account functions — including withdrawals above specified thresholds — are made available.

4.1 Documents Required

KYC verification may require you to submit one or more of the following documents:

• A government-issued photo identification document (National Identity Card, Passport, or Birth Certificate)
• Proof of residential address issued within the last three months (utility bill, bank statement, or similar)
• Proof of payment method ownership (screenshot of bKash or Nagad account showing your registered mobile number)
• A selfie photograph holding your identification document, if requested

4.2 Verification Timeline

9t99 aims to complete KYC verification within 24 hours of receiving all required documents. In cases where additional information is needed, the support team will contact you directly. Accounts pending verification will have withdrawal functionality restricted until verification is complete. Gameplay and deposits are not affected during the verification process.

4.3 Consequences of Failed Verification

If you are unable or unwilling to complete KYC verification to 9t99's satisfaction, or if the information and documents provided are found to be inaccurate, misleading, or fraudulent, 9t99 reserves the right to suspend your account, withhold pending withdrawals, and retain any bonus funds pending investigation. Funds derived from fraudulent activities will be forfeited entirely.

All transactions on the 9t99 Platform are conducted in Bangladeshi Taka (৳). The Platform currently supports the following deposit methods:

• bKash — minimum deposit ৳200, credited instantly
• Nagad — minimum deposit ৳200, credited instantly
• Rocket (Dutch-Bangla Bank Mobile Banking) — minimum deposit ৳300
• Upay — minimum deposit ৳300
• Dutch-Bangla Bank direct transfer — minimum deposit ৳500
• City Bank, BRAC Bank, Islami Bank, and Sonali Bank transfers — minimum deposit ৳500

5.1 Deposit Processing

Deposits made via bKash and Nagad are credited to your 9t99 account balance in real time, 24 hours a day, 7 days a week. Deposits made via bank transfer may take up to 60 minutes to process during business hours. 9t99 does not charge any deposit fees; however, your payment provider may apply its own transaction charges, for which 9t99 accepts no liability.

5.2 Deposit Restrictions

All deposits must be made from payment accounts registered in your own name. Third-party deposits — where the payment account belongs to another individual — are strictly prohibited. Any deposit found to originate from a third-party account will be returned to the source and your account may be suspended pending investigation. 9t99 reserves the right to set individual deposit limits at its discretion for responsible gaming purposes.

Withdrawal requests are processed by the 9t99 finance team 24 hours a day, 7 days a week. The Platform aims to complete all withdrawal requests within 15 minutes for verified accounts using bKash or Nagad. Actual processing times may vary during periods of high demand.

6.1 Withdrawal Conditions

• Minimum withdrawal amount: ৳500
• Maximum single withdrawal: ৳500,000 (higher limits available for VIP account holders upon request)
• Withdrawals must be made to the same payment method used for the most recent deposit
• KYC verification must be complete before withdrawals above ৳10,000 are processed
• Any active wagering requirements on bonus funds must be fully satisfied before the bonus-derived portion of your balance can be withdrawn

6.2 Withdrawal Processing Times

• bKash and Nagad: typically 15 minutes, up to 2 hours maximum
• Rocket and Upay: up to 4 hours
• Bank transfers: up to 24 hours on business days

6.3 Withdrawal Review

9t99 reserves the right to perform additional security checks on any withdrawal request before processing. In such cases, the support team will contact you to request the necessary information. Withdrawals subject to review will not be cancelled during the review period; processing will simply be delayed until the review is complete.

9t99 offers a variety of bonuses and promotional offers to new and existing players, including welcome bonuses, reload bonuses, free spins, cashback offers, and seasonal promotions tied to events such as BPL, Eid, and Pohela Boishakh. All bonuses are subject to the following general terms in addition to any promotion-specific conditions published alongside the offer.

7.1 General Bonus Conditions

• Bonus offers are available to players aged 21 and above who have completed the registration process
• Each bonus offer may be claimed once per player, per household, per device, and per payment method unless explicitly stated otherwise
• Wagering requirements must be met within the time period specified in the individual promotion terms
• Bonus funds cannot be withdrawn. Only cash winnings that exceed the wagering requirement threshold are withdrawable
• 9t99 reserves the right to amend, suspend, or withdraw any bonus offer at any time without prior notice
• Any attempt to abuse the bonus system — including but not limited to multi-accounting, bonus stacking, or using prohibited betting patterns — will result in immediate disqualification from all current and future bonus offers and may result in account suspension

7.2 Welcome Bonus

The 9t99 welcome bonus of up to ৳20,000 is available to new players making their first deposit. The bonus is credited as a percentage match of the first deposit, up to the stated maximum. Specific wagering requirements, minimum deposit amounts, and eligible games are published on the welcome bonus landing page and may be updated from time to time. The welcome bonus cannot be claimed in conjunction with any other first-deposit offer.

All casino games available on the 9t99 Platform — including slots, live dealer games, table games, and crash games — are supplied by independent, internationally accredited game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Each game operates using a certified Random Number Generator (RNG) or, in the case of live dealer games, physical randomisation processes monitored in real time by certified studios.

8.1 Game Results

Game outcomes are determined entirely by certified RNG systems or live physical processes and cannot be influenced by 9t99, the game provider, or the player. The theoretical Return to Player (RTP) percentages for each game are set by the game provider and are available in the individual game information panels within the Platform. Actual returns to individual players may vary significantly from the stated RTP over any given session or time period.

8.2 Sports Betting Rules

Cricket, football, kabaddi, and other sports betting markets are governed by the specific market rules published in the 9t99 Sportsbook section. In the event of a result being disputed due to data feed errors, match abandonment, or incorrect settlement, 9t99 reserves the right to void affected bets and return stakes to the relevant player accounts. In-play bets accepted after the relevant event or market has been resolved are void regardless of the displayed outcome.

8.3 Technical Malfunction

In the event of a technical malfunction, communication failure, or software error that affects the normal operation of any game or betting market, 9t99 reserves the right to void all affected bets and return stakes to player accounts. No liability is accepted for losses arising from technical malfunctions. Winnings generated as a direct result of a verifiable software error are not valid and will be voided.

The following activities are strictly prohibited on the 9t99 Platform. Engaging in any of these activities will result in immediate account suspension, forfeiture of all account balances including cash and bonus funds, and may result in legal action where appropriate:

• Registering more than one account, whether under your own identity or a false identity
• Providing false, inaccurate, or misleading information during registration or KYC verification
• Using automated software, bots, scripts, or any other technology to gain an unfair advantage over the Platform or other players
• Colluding with other players in any card game, live dealer game, or sports betting market
• Exploiting bugs, errors, or vulnerabilities in the Platform software. Any such vulnerabilities discovered must be reported immediately to [email protected]
• Using the Platform to facilitate money laundering, terrorist financing, or any other criminal activity
• Charging back deposits or disputing transactions with your payment provider in bad faith after having already played with the deposited funds
• Accessing the Platform from a jurisdiction where online gambling is prohibited by local law
• Allowing or facilitating access to your account by any other person, including family members

9t99 is committed to promoting responsible gaming across all of its products and markets. Gambling is a form of entertainment and should be enjoyed as such. The Platform provides a comprehensive set of responsible gaming tools that are available to all registered players at no cost and without restriction.

• Deposit limits (daily, weekly, and monthly) — effective immediately when reduced
• Session time limits — automatic logout after a defined period of continuous play
• Reality checks — periodic on-screen notifications showing time spent and net position during a session
• Cooling-off periods — temporary account restrictions of 24 hours, 7 days, or 30 days
• Self-exclusion — permanent or time-limited exclusion from all 9t99 products

Players who believe that their gambling is causing personal, financial, or social harm are strongly encouraged to contact the 9t99 support team immediately via live chat. Self-exclusion requests are processed within 24 hours and exclude the player from all promotions, marketing communications, and platform access for the elected period. For full details of all responsible gaming tools and external support resources available to players in Bangladesh, please review our dedicated Responsible Gaming page.

9t99 enforces a strict 21+ policy. Players under 21 years of age are prohibited from accessing the Platform. Parents and guardians are encouraged to use parental control software to prevent underage access to online gambling services.

All content on the 9t99 Platform — including but not limited to the website design, layout, graphics, logos, text, software, game content, and marketing materials — is the intellectual property of 9t99 or its licensed content providers. All rights are reserved.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial entertainment purposes. This licence does not permit you to reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any content from the Platform without prior written consent from 9t99.

Any use of automated tools to scrape, crawl, index, or harvest data from the Platform is strictly prohibited. 9t99 trademarks and brand identifiers may not be used in any context without explicit written permission.

To the maximum extent permitted by applicable law, 9t99 and its officers, directors, employees, contractors, and technology partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Platform, including but not limited to loss of funds resulting from your gambling activity, loss of data, loss of profits, or business interruption.

9t99's total liability to you for any claim arising from or related to these Terms or your use of the Platform shall not exceed the total amount deposited by you into your 9t99 account in the 30-day period immediately preceding the event giving rise to the claim.

The Platform is provided on an "as is" and "as available" basis. While 9t99 makes every reasonable effort to ensure the Platform is available and fully functional at all times, 9t99 does not warrant that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components. Scheduled maintenance and unplanned outages may occur from time to time.

The collection, processing, storage, and use of your personal data by 9t99 is governed by the 9t99 Privacy Policy, which forms an integral part of these Terms and Conditions. By accepting these Terms, you also acknowledge and accept the Privacy Policy in full.

In summary, 9t99 collects personal data that is necessary to operate your account, process transactions, conduct KYC verification, deliver customer support, and fulfil any legal obligations. Your data is processed using 256-bit SSL encryption and is never sold to third parties for marketing purposes. For full details of the data we collect, how we use it, and your rights in relation to your personal data, please review our Privacy Policy.

9t99 reserves the right to suspend, restrict, or permanently close any player account at any time, with or without prior notice, if it has reasonable grounds to believe that any of the following circumstances apply:

• Breach of any provision of these Terms and Conditions
• Provision of false, incomplete, or misleading information during registration or verification
• Engagement in any prohibited conduct as described in Section 9
• Account inactivity — accounts with no login activity for a period of 12 consecutive months may be classified as dormant and subject to a monthly dormancy administration fee of ৳100, deducted from the remaining balance until the balance reaches zero or the account is reactivated
• Receipt of a self-exclusion request from the account holder
• Identification of the account holder as a minor
• A legal obligation or regulatory direction requiring account closure

14.1 Voluntary Account Closure

You may request to close your account at any time by contacting 9t99 support via live chat or by emailing [email protected]. Before closure, any outstanding balance (net of unmet wagering requirements on bonus funds) will be processed for withdrawal to your verified payment method. Account closure requests are typically processed within 48 hours. Please note that voluntary account closure does not constitute self-exclusion; if you wish to be excluded from the Platform for responsible gaming reasons, please specifically request self-exclusion.

14.2 Effect of Account Closure

Upon account closure, whether voluntary or otherwise, your licence to access the Platform is immediately revoked. Any pending bets or open positions at the time of closure will be settled according to standard rules and the net result applied to your balance before final withdrawal processing. Accounts closed due to a breach of these Terms are not eligible for re-registration.

9t99 reserves the right to amend, update, or replace these Terms and Conditions at any time. When material changes are made, 9t99 will notify registered players via the email address associated with their account and will display a prominent notice on the Platform homepage for a period of not less than seven days prior to the changes taking effect.

Minor amendments — including corrections of typographical errors, clarifications that do not alter the substantive meaning of any clause, and updates to reflect changes in payment method availability — may be made without prior notice and will take effect immediately upon publication.

Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with any amendment, you must stop using the Platform and may request account closure in accordance with Section 14.1. The version of the Terms in force at the time of any dispute shall govern that dispute.

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with general principles of online gaming and commercial contract law applicable to international digital platforms serving players in Bangladesh.

9t99 operates as a safe and reliable platform committed to fair play and transparent operations. All game outcomes are certified and independently verified. Players are encouraged to use the Platform responsibly and within the boundaries of their personal financial means.

In the event of a dispute, the following resolution process applies:

• Step 1 — Contact 9t99 customer support via live chat or email within 30 days of the disputed event
• Step 2 — The support team will acknowledge your complaint within 24 hours and aim to resolve it within 5 business days
• Step 3 — If the complaint cannot be resolved at support level, it will be escalated to the 9t99 compliance team for review using certified server-side game logs
• Step 4 — The compliance team will issue a final written decision within 14 business days of escalation
• Step 5 — If you remain dissatisfied with the outcome, you may seek independent dispute resolution through a recognised alternative dispute resolution body at your own cost

Nothing in these Terms limits any statutory rights you may have under applicable consumer protection law. 9t99 is committed to resolving all complaints fairly, transparently, and in a timely manner.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the 9t99 support team using any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: available 24/7 directly within the Platform
• WhatsApp: +880 1700 000000 (for urgent account-related matters only)
• Support hours: 24 hours a day, 7 days a week, including public holidays in Bangladesh

When contacting support regarding a specific dispute or query related to these Terms, please include your registered username, the date and time of the relevant event, and a clear description of your concern. This will help our team locate the relevant records and respond to you as efficiently as possible.

All formal legal notices addressed to 9t99 must be submitted in writing via email to [email protected] with the subject line "Legal Notice — [Your Username]". 9t99 will acknowledge receipt of formal legal notices within 5 business days.