Your Privacy at 9t99 —
Transparent, Secure & Respected

This Privacy Policy ("Policy") describes how 9t99 ("we", "us", "our", or "the Platform") collects, uses, stores, shares, and protects the personal information of individuals ("you" or "the player") who access or use the 9t99 online casino and sports betting platform, including all associated services, games, promotions, and customer support channels available through the 9t99 website.

We are committed to protecting your privacy and handling your personal data with transparency, integrity, and respect. This Policy is written in plain English to ensure that every player — regardless of technical background — can understand how their information is handled. We encourage you to read this Policy carefully and in full before registering an account or using any part of the Platform.

This Policy should be read alongside our Terms and Conditions and our Responsible Gaming Policy, both of which form part of the same contractual framework governing your relationship with 9t99. By using the Platform, you acknowledge that you have read, understood, and agreed to the practices described in this Policy.

9t99 acts as the data controller in respect of all personal data collected through and processed in connection with the Platform. As data controller, 9t99 is responsible for determining the purposes and means of processing your personal data and for ensuring that all processing is carried out in accordance with applicable data protection principles.

If you have any questions about how your personal data is being processed, or if you wish to exercise any of your privacy rights as described in Section 11, please contact our Data Privacy team directly at [email protected] with the subject line "Privacy Request — [Your Username]". We aim to acknowledge all privacy-related enquiries within 5 business days and to resolve them within 30 days of receipt.

9t99 collects personal data that is strictly necessary to operate your account, process your transactions, verify your identity, and deliver a safe and compliant gaming experience. We do not collect excessive or unnecessary data. The categories of personal data we collect are as follows:

3.1 Registration Data

• Full legal name (as it appears on your government-issued identity document)
• Date of birth (to verify that you meet the 21+ age requirement)
• Residential address (city, district, and Bangladesh postal code)
• Mobile phone number (used for account verification and 2FA)
• Email address (used for account communications and notifications)
• Username and encrypted password hash (we never store your password in plain text)

3.2 Identity Verification (KYC) Data

• Government-issued photo identification (National Identity Card, Passport, or Birth Certificate)
• Proof of address documentation (utility bill, bank statement, or equivalent)
• Proof of payment method ownership (for example, a screenshot of your bKash or Nagad account showing your registered mobile number)
• Selfie photograph with identity document, where requested for enhanced verification

3.3 Financial Transaction Data

• Payment method identifiers (bKash mobile number, Nagad account reference, Rocket account, bank account details — partial only; full account numbers are never stored)
• Deposit and withdrawal amounts, timestamps, and reference numbers
• Transaction status and processing history
• Currency denomination (Bangladeshi Taka, ৳)

3.4 Gameplay and Activity Data

• Games played, bet amounts, game outcomes, session duration, and betting history
• Sports betting market selections, stake amounts, and settlement records
• Bonus claims, wagering progress, and promotional participation history
• Responsible gaming tool settings (deposit limits, session limits, self-exclusion status)

3.5 Technical and Device Data

• IP address (used for fraud detection, geolocation, and security monitoring)
• Device type, operating system, and browser version
• Session timestamps, login/logout records, and access logs
• Cookie identifiers and analytics event data (see Section 10)

3.6 Customer Support Data

• Live chat transcripts and email correspondence with the support team
• Complaint and dispute records, including outcomes and resolution notes
• Feedback and survey responses voluntarily submitted by the player

9t99 collects personal data through the following channels and mechanisms:

We do not purchase personal data from data brokers or third-party list providers. All personal data we hold has been collected directly through your interaction with the 9t99 Platform or through the operational partners listed above.

9t99 processes personal data only where a valid legal basis exists for doing so. The primary legal bases we rely upon are as follows:

• Contractual necessity: Processing your registration data, KYC information, and financial transaction data is necessary to provide you with the services you have contracted for — namely, access to the 9t99 gaming Platform, processing of deposits and withdrawals, and delivery of customer support.
• Legitimate interests: We process technical and device data, gameplay analytics, and fraud-detection signals in pursuit of our legitimate interest in maintaining a secure, fair, and commercially viable Platform. We have conducted a balancing test and are satisfied that our interests do not override your fundamental privacy rights.
• Legal obligation: We process identity verification (KYC) data and transaction records to comply with applicable anti-money-laundering obligations, responsible gaming requirements, and any lawful request from a competent authority.
• Consent: We rely on your freely given, specific, informed, and unambiguous consent to send you optional marketing communications by email, SMS, or push notification. You may withdraw this consent at any time without penalty (see Section 12).

9t99 uses the personal data we collect for the following specific purposes:

• To create and manage your player account, including verifying your identity and age eligibility (21+)
• To process deposits, withdrawals, and refunds in Bangladeshi Taka (৳) via bKash, Nagad, Rocket, Upay, and supported bank transfers
• To detect and prevent fraud, money laundering, bonus abuse, multi-accounting, and other prohibited activities described in our Terms and Conditions
• To operate our responsible gaming programme, including monitoring gameplay patterns for signs of problem gambling and enforcing self-exclusion and deposit limit settings
• To deliver customer support and resolve disputes using server-side game logs and account history
• To send you transactional communications such as deposit confirmations, withdrawal notifications, and account security alerts — these are not marketing communications and cannot be opted out of while your account is active
• To send you optional marketing communications about promotions, new games, and seasonal offers (BPL cricket specials, Eid promotions, Pohela Boishakh bonuses) — only where you have given explicit consent
• To comply with any lawful request from a competent authority, court order, or legal obligation
• To improve Platform performance, game selection, and user experience through aggregated and anonymised analytics data

9t99 does not sell, rent, or trade your personal data with any third party for commercial or marketing purposes. Your personal data may be shared only with the following categories of recipient, and only to the extent strictly necessary for the stated purpose:

7.1 Game Providers

Certified game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive the minimum data necessary to deliver their game content and to generate and verify RNG audit logs. Game providers are bound by strict data processing agreements and are prohibited from using your data for any purpose beyond delivering their services to 9t99.

7.2 Payment Processors

Payment service providers including bKash, Nagad, Rocket (Dutch-Bangla Bank), and Upay receive transaction data necessary to process your deposits and withdrawals. Bank partners including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank receive the data required to complete direct bank transfer transactions. Payment processors are bound by their own regulatory obligations and data security standards.

7.3 Identity Verification Partners

Third-party KYC verification service providers may process identity documents and selfie photographs on our behalf to automate the verification process. These partners operate under strict data processing agreements and are prohibited from retaining your documents beyond the period necessary to complete verification.

7.4 Fraud Prevention and Security Services

IP address data, device fingerprints, and behavioural signals may be shared with specialist fraud-detection and cybersecurity partners to identify suspicious activity, prevent multi-accounting, and protect the integrity of the Platform. These partners process data only for the purpose of fraud prevention and are contractually prohibited from any secondary use.

7.5 Legal and Regulatory Disclosure

9t99 will disclose personal data to competent authorities, law enforcement agencies, or courts where we are legally required to do so or where disclosure is necessary to protect the safety of players, staff, or the public. We will notify you of any such disclosure to the extent permitted by law.

Some of the third-party service providers with whom 9t99 shares data (as described in Section 7) are located outside Bangladesh. Where your personal data is transferred to a country that does not have an equivalent level of data protection law, 9t99 ensures that appropriate safeguards are in place before the transfer occurs. These safeguards include:

• Standard contractual clauses that impose the same data protection obligations on the recipient as apply to 9t99
• Contractual restrictions on the recipient's ability to use your data for any purpose beyond the contracted service
• Technical measures including data encryption in transit and at rest
• Regular audits of third-party data processors to verify ongoing compliance

By using the 9t99 Platform, you acknowledge that your data may be processed in jurisdictions outside Bangladesh as described in this section. If you have concerns about international data transfers, please contact us at [email protected].

9t99 retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, subject to any legal obligation that requires a longer retention period. The following retention schedules apply:

When the applicable retention period expires, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual. Anonymised aggregated data (for example, statistical reports on game popularity or transaction volumes) may be retained indefinitely as it no longer constitutes personal data.

The 9t99 Platform uses cookies and similar tracking technologies to maintain session integrity, improve Platform performance, and analyse how players use our services. A cookie is a small text file stored on your device by your browser when you visit a website. The following categories of cookies are used on the Platform:

10.1 Essential Cookies

These cookies are strictly necessary for the Platform to function. They maintain your login session, remember your language preference, and ensure that security measures operate correctly. Essential cookies cannot be disabled without preventing you from using the Platform. No consent is required for essential cookies.

10.2 Analytics Cookies

We use analytics cookies to collect aggregated, anonymised data about how players navigate and interact with the Platform. This information helps us identify pages that perform well, features that are confusing, and areas where the player experience can be improved. Analytics cookies do not identify you as an individual. You may opt out of analytics cookies via your browser settings.

10.3 Preference Cookies

Preference cookies remember choices you make — such as your preferred game lobby view or display settings — so that the Platform feels personalised on repeat visits. These cookies do not track your activity across other websites.

10.4 Managing Cookies

You can control and delete cookies through your browser settings. Most modern browsers allow you to block all cookies, block only third-party cookies, or delete all cookies when you close the browser. Please note that disabling essential cookies will prevent you from remaining logged in to your 9 t99 account and may affect the functionality of certain Platform features.

As a player on the 9t99 Platform, you hold a comprehensive set of privacy rights in relation to the personal data we process about you. These rights are described below. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Request — [Your Username]". We will respond within 30 days and will not charge any fee for handling your request unless it is manifestly unfounded or excessive.

9t99 may send you promotional communications about new games, deposit bonuses, free spin offers, sports betting specials (including BPL cricket season promotions, IPL match offers, and T20 World Cup markets), and seasonal campaigns such as Eid bonuses and Pohela Boishakh promotions — but only where you have given your explicit prior consent to receive such communications.

Marketing communications may be delivered by email, SMS to your registered mobile number, or push notification through the Platform. Each marketing communication will clearly identify 9t99 as the sender and will include a simple, one-click unsubscribe mechanism.

You may withdraw your marketing consent at any time by:

• Clicking the "Unsubscribe" link included at the bottom of every marketing email
• Updating your communication preferences in the Account Settings section of the Platform
• Contacting the support team via live chat or at [email protected] and requesting immediate removal from all marketing lists

Withdrawal of marketing consent will be processed within 5 business days. Please note that withdrawing marketing consent does not affect your receipt of transactional communications, which are essential to the operation of your account and cannot be disabled while the account remains active.

The 9t99 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. Age verification is a mandatory step in the account registration process, and all accounts are subject to KYC review to confirm the player meets our minimum age requirement.

If 9t99 becomes aware, at any time, that a registered account belongs to a person under the age of 21, the account will be immediately suspended, all balances will be frozen pending investigation, and any deposits made by the underage individual will be refunded to the payment source. The account will then be permanently closed and the matter referred to the appropriate authorities where required by law.

If you are a parent or guardian and you believe that a minor in your care has registered an account on the 9t99 Platform, please contact us immediately at [email protected] with the subject line "Underage Account Report". We take all such reports extremely seriously and will act on them within 24 hours of receipt.

9t99 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security framework includes the following measures:

• 256-bit SSL/TLS encryption: All data transmitted between your device and the 9t99 Platform is encrypted using industry-standard 256-bit SSL/TLS protocols, ensuring that your personal and financial data cannot be intercepted in transit.
• Encrypted data storage: All sensitive personal data and financial records stored on our servers are encrypted at rest using AES-256 encryption. Passwords are stored exclusively as salted cryptographic hashes — we never store or have access to your plain-text password.
• Two-factor authentication (2FA): Players are strongly encouraged to enable 2FA on their accounts. 2FA adds an additional layer of login security by requiring a one-time verification code sent to your registered mobile number in addition to your password.
• Access controls: Access to personal data within the 9t99 organisation is strictly limited to employees and contractors who require it to perform their specific job function. All data access is logged and subject to regular review.
• Regular security audits: Our Platform and infrastructure are subject to regular penetration testing and vulnerability assessments conducted by independent cybersecurity specialists. Identified vulnerabilities are remediated on a risk-prioritised basis.
• Incident response plan: In the event of a personal data breach that poses a risk to your rights and freedoms, 9t99 will notify affected players without undue delay and will take immediate remedial action to contain and mitigate the breach.

While 9t99 takes every reasonable precaution to protect your data, no digital system can guarantee absolute security. You also play an important role in keeping your account secure — please use a strong, unique password, enable 2FA, and never share your login credentials with anyone, including 9t99 support staff (who will never ask for your password).

The 9t99 Platform may contain references to third-party game providers and payment services as part of its normal operation. This Privacy Policy applies exclusively to data processed by 9t99 in connection with the Platform. It does not extend to the privacy practices of any third-party service provider, game studio, or payment processor, each of which operates under its own independently published privacy policy.

9t99 is not responsible for the privacy practices or data security measures of any third-party service. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the Platform, including your bKash, Nagad, Rocket, or Upay mobile financial service account.

9t99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform functionality. When material changes are made to this Policy, we will notify registered players by email to the address associated with their account and will display a prominent notice on the Platform homepage for a period of not less than seven days before the updated Policy takes effect.

Minor amendments — such as typographical corrections, clarifications that do not alter the substance of any section, or updates to reflect the addition or removal of a payment method or game provider — may be made without prior individual notice and will take effect immediately upon publication on this page.

The "Last Updated" date displayed at the top of this page and in the hero section above will always reflect the date of the most recent revision. We encourage you to revisit this page periodically and whenever you receive an amendment notification. Your continued use of the Platform following the effective date of any revision constitutes your acknowledgement of the updated Policy.

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights as described in Section 11, or have a concern about how 9t99 has handled your personal data, please contact our Data Privacy team through any of the following channels:

• Email: [email protected] — use the subject line "Privacy Request — [Your Username]" for data subject requests or "Privacy Complaint — [Your Username]" for complaints
• Live Chat: available 24/7 directly within the Platform — ask to be connected to the Data Privacy team
• WhatsApp: +880 1700 000000 — for urgent privacy matters only
• Response time: we acknowledge all privacy enquiries within 5 business days and aim to resolve them fully within 30 calendar days

If you are not satisfied with our response to your privacy complaint, you have the right to escalate your complaint to a competent data protection authority or to seek independent dispute resolution. 9t99 is committed to resolving all privacy concerns fairly, transparently, and in a timely manner, and we take every complaint seriously as an opportunity to improve our data handling practices.

All formal written privacy notices addressed to 9t99 must be submitted by email to [email protected] with the subject line "Legal Privacy Notice — [Your Username]". We will acknowledge receipt of all formal notices within 5 business days of receipt.